You can search available repair capabilities and access pricing and availability for parts and services online. The Ordering & Returns page is your central hub for tools, applications, and resources to purchase Honeywell Aerospace products and services.

To get started:

1. Navigate to the Ordering & Returnspage
2. Use the links on the page to access buyer websites, ordering tools, and related resources for parts and repairs

For quick access in the future, we recommend bookmarking the Ordering & Returns page.

Customers can submit Aircraft on Ground (AOG) orders for Spares, Exchange Parts, and Repair Services through Online Ordering by selecting the AOG option and completing the required form at checkout.

Important AOG guidelines:

• When the AOG option is selected, all eligible items in the cart will be submitted under one AOG event.
• The AOG option is not available if the cart contains Used Parts or Rentals.

To submit an AOG order:

1. From Online Ordering, proceed to the Checkout page
2. In the section “Is this an AOG order?”, select Yes
3. Complete all required fields in the AOG web form 
4. Submit your order

Once submitted, an AOG case will be created, and a member of our AOG team will contact you with additional details regarding your shipment.

Our Order Management website allows you to easily track and manage your orders online. From one location, you can monitor order progress, access documents, and request updates or changes.

Using Order Management, you can:

• Check current order status and order history
• Search, filter, and export orders to Excel
• View and download invoices and supporting documents
• Upload documents, retrieve returntoservice tags, and access shop finding reports
• Follow orders and contact our Order Management team for questions or change requests
• Convert an existing order to an AOG, which will create an AOG case for our team to review and action
• Review, download and approve repair quotes

To access and manage your orders:

1. Navigate to the Order Management page
2. Search for your order and use available filters to view details, export data, or manage documents

The Notification Center allows you to manage email alerts for order status updates and receive automated reports of your order activity based on your preferences. You can customize which notifications you receive and adjust them at any time.

To manage your email notifications:

1. Navigate to the Manage My Account page
2. Select Emails & Notifications at the top of the page
3. Check the notifications you want to receive, or uncheck items to stop receiving alerts

Your changes will take effect immediately.

Our customer portal allows you to submit for Return Material Authorization (RMA), view RMA status, and view and manage exchange core returns online including exporting reports.

1. Return Material Authorization (RMA) requests are initiated from the Order Management website through the order details page
2. Once an RMA is submitted it will create a case number
3. Exchange core returns will also have a case number and are automatically created when your exchange order ships.
4. Access the Case Management page to view, search, download reports, and interact with Honeywell through the case online.

You can view the status and history of your quotes—including all quotes submitted by your company—directly on our website. From there, you can review quote details and add quoted items to your cart for purchase.

To find and purchase from a quote online:

1. Navigate to our Quote Management page
2. Search for your quote using available filters
3. View quote details, download the quote if needed, and add items to your cart to place an order

If you believe the price displayed online is incorrect, you can submit your order with a Pricing Exception Request. Your order will be placed on hold while a Honeywell representative reviews the requested pricing.

Important: Your order will not ship until pricing has been reviewed and agreed upon.

To submit a pricing exception:

1. Proceed to Online Ordering
2. Search for and select the desired part
3. Click Request Pricing Exception (located just above the Add to Cart button) and follow the onscreen instructions

Our website allows you to request customerspecific pricing reports for up to 1,000 parts—either by uploading a part list or by generating pricing based on your recent purchase history.

Pricing requests are processed overnight, and you’ll receive an email the following business day with instructions on how to access your pricing report.

To request a pricing report:

1. Navigate to the Pricing Reports page
2. Follow the onscreen prompts to submit your request

Honeywell employees can view pricing & availability using the customer view by selecting and managing customer ordering accounts from the website header. This allows you to see the online ordering experience exactly as a customer would.

To set up customer view for online ordering:

1. Navigate to the Manage My Account page
2. Select Manage My Customer Ordering Accounts
3. Search for customer accounts and mark them as Favorites
4. Click Save & Go to Online Ordering to begin ordering as the selected customer

After signing in, go to the Case Management page to view the status of your cases. From there, you can review case details, upload documents, and respond to messages related to your cases or your company’s cases