Warranty & claims administration

If you used the Warranty Self-Service tool and believe the results are inaccurate, please submit a Warranty Coverage Check Eligibility Review Request.

Click here to see where your part can be repaired (this will be new link to prelogin online ordering) 

How do I request a warranty repair?

• Place your order in the portal in Online Ordering.
• Print paperwork, and put it in the box.
• Ship the unit to Designated Repair Station,
• Upon induction, warranty terms will be validated, and unit will be repaired under warranty as applicable.

For channel partners 

• Please use Online Ordering and select AOG option upon checkout. 

For airlines customers and BGA operators 

• Call us US Toll free number +1 602 365 3099800-601-3099, and select Option 4 for AOG, or 
• Send an email to AOG@@honeywellaerospace.comHoneywell.com and attach PO including the below required information. 

Required information 

• PO states “AOG” and “Warranty Requested” 
• Aircraft make/model 
• Aircraft serial number 
• Aircraft registration tail number 
• Operator/end-user name and address 
• Location of grounded aircraft 
• Next scheduled flight/minimum equipment list (MEL) expiration date 
• Any additional details regarding the aircraft's current situation 
• Part number and current serial number (if the part is serialized) 
• If the part is non-serialized, include the invoice number that the part was purchased on 
• If the component is part of an engine/APU, provide engine/APU part number and serial number 
• If applicable, provide the TSN or CSN 

Place an exchange order requesting warranty through Online Ordering, providing defect’s description. In addition, please provide: 

• Part number 
• Serial number 
• Invoice number (if non-serialized) 
• Customer name 
• Aircraft serial number 
• Aircraft registration tail number 
• Aircraft model 
• Engine/APU part number (if applicable) 
• Engine/APU serial number (if applicable) 
• TSN or CSN (if applicable) 

Go to our Maintenance Service Plan FAQs.